5 steps to take if you lose money to a scam (that won't cost a cent)

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lost money to a scam?


Don’t spend money until you’ve reAD THIS  ⟶

Once you have been scammed, recovery scammers will contact you promising to get your money back, usually for a fee.

DON’T PAY THEM!

It’s important not to engage any investigators, lawyers or forensic services until you understand whether your loss is reimbursable.

Join our community to get free help from other scam survivors and access to exclusive tools to assist you in your scam journey.

We are all volunteers who are not paid but have lived experience on all types of scams.

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Why we created SVA
Read 5 steps to follow if you've lost money to a scam

“We help support victims while they try to recover what they can and restore their mental health.”

By victims, for victims

— SVA Treasurer Sylvia Chou, lost $2.6 million

STOP mule accounts

Get support

criminalise deception

End money laundering

support, recovery & justice for scam, fraud & cyber crime survivors

Start your scam case for justice

never pay for scam recovery or investigative services without checking it’s not a scam.

CHECK scam websites

This is not a complete list. Check Fraudr, Scamwatch, Scam Adviser, ASIC Investor Alerts, the ScamAware chatbot and your bank’s scam alerts, too. Financial criminals are inventive and creative, which is why we call on financial firms to improve protections against fraud in our financial payments systems. Resemble.AI’s deep fake WhatsApp detector may also help identify scams.

Sponsor Fraudkillers - your support keeps the internet free from scam websites

in-kind supporters of scam victim alliance

  • Two face investigations

    Two Face Investigations

    A NSW-based business educating and eradicating romance scams through public speaking, education and digital investigations. Kylee Dennis is a former police officer.

  • Be Unstoppable Foundation

    Be Unstoppable Foundation

    A not-for-profit offering evidence-based programs, counselling and coaching support with compassion and empathy. Call 1800 THINK WELL or 1800 844 659

  • Ken Gamble Investigations

    IFW Global

    IFW Global is a worldwide business offering intelligence and investigative services. Founded by Ken Gamble, IFW specialise in a range of cyber-enabled crime investigative services and recovery for a fee.

  • Epic financial management

    Epic Financial Management

    A CPA public practice and registered tax agent firm providing accounting services, business advisory. We specialise in the Not-for-Profit sector.

  • Ruby investigative intake agent

    Speak To Ruby

    Ruby is our investigative intake agent we can offer to help people with their fraud and scam cases. It’s a free service to those who join - and perfect for AFCA cases.

  • True Vault

    True Vault

    True Vault is a digital identity system which helps SVA verify that our members are who they say they are - and we don’t have to store any data beyond your email and phone number.

  • Quest for Life

    Quest for Life

    The foundation provides educational self-help programs and outreach workshops to empower people to improve their resilience and peace of mind during times of trauma

  • Global Anti-Scam Alliance

    Global Anti-Scam Alliance

    We work with The Hague-based not for profit building the network to defeat the network of scams.

  • Alternative Investment Exchange (ALTIX)

    ALTIX

    Created by money laundering experts, this legitimate platform helps victim-survivors with large non-recoverable fraud losses access class action funding and recovery in exchange for a cut of their loss.

  • Fraudkillers website check

    Fraudr

    Fraudr is a free website checking service taking down scam websites that trick and deceive people into scams.

  • Fraudkillers

    Fraudkillers

    Fraudkillers provide critical scam and fraud data to the Global Signal Exchange preventing investment scams, fake banks, illegal online pharmacies, counterfeit gift card sites, and fake crypto.

  • Scam Assist

    Scam Assist

    Scam Assist are a legitimate Australian business offering forensic services for a fee.

  • Cathy Brennan Scam Haters Units Aus/NZ

    Scam haters united AUS/NZ

    A supportive online community raising awareness about the scourge of organised fraud gangs operating offshore targeting Australians on social media and dating sites.

  • Resemble.AI

    Resemble.AI

    Resemble.AI offers a free WhatsApp deep fake detector to people who have experienced fraud and cyber-enabled deception.

  • Iterate Technologies

    Iterate Technologies

    An IT company specialising in IT systems and reviews, including social media account recovery and personalised scam advisory reports.

  • Content Renegade

    Content Renegade

    A media and content consultancy that produced the Daylight Robbery podcast, an investigative series exploring real Australian experiences of financial crime