book scam awareness training

Every year, scams steal billions from Australians — more than twice as much per head as what’s lost in Britain.

At Scam Victim Alliance, we turn lived experience into powerful education and training, including.

One-hour virtual workshops
In-person sessions for staff or community groups
Customised training for financial services, aged care and others
Tailored for Continued Professional Development (CPD).

Topics we can cover include:

The psychology of scams — why smart people get tricked (and why it’s harder than ever to spot them in the age of AI and deep fakes)
Common fraud, scams and misdirected payment tricks
Red flags in real messages, emails, phone calls, social media posts and ads
What to do if you or someone you know gets scammed
How to build a safer digital economy for all of us

Every booking supports our survivor-led mission to build a more scam resilient Australia. Email onboarding@scamvictimalliance.org.au to find out more.

All training supports scam awareness in Australia. We support community groups and corporates alike.

Empower Your Team, Support a Vital Cause

FINANCIAL ADVICE ASSOCIATION AUSTRALIA - TESTIMONIAL

“The Financial Advice Association Australia (FAAA) extends its sincere appreciation to Alex Brooks and Sylvia Chou of the Scam Victim Alliance for their exemplary contribution as presenters at our recent webinar, Financial Frontline: How financial advisors can protect clients from the surge in digital scams. Their presentation demonstrated a profound understanding of the evolving landscape of financial fraud and cyber-enabled scams affecting Australians.

Through their comprehensive insights, practical guidance, and trauma-informed approaches, Alex Brooks and Sylvia Chou equipped financial advisers with the necessary tools to educate clients, identify early warning signs, and implement robust risk mitigation strategies.

The FAAA commends their dedication to advancing professional standards and protecting the financial wellbeing of the Australian community. We are grateful for their leadership and advocacy, which have made a significant impact on our members and the broader industry.” - Niki Tranfield, head of CPD

Financial frontline: how financial advisors can protect clients from the surge in digital scams

Session Overview

Scams and financial fraud are on the rise and has cost Australians billions of dollars and caused severe emotional and financial harm. Advisers play a critical role in prevention and recovery. This webinar will equip advisers with practical tools to educate clients on scam awareness, recognise early warning signs, and implement proactive strategies to reduce risk. It will also provide guidance on supporting clients who have been scammed—covering trauma-informed approaches, navigating reimbursement processes, and advocating for justice. Real-life case studies will highlight systemic gaps and demonstrate how advisers can make a meaningful difference.

Learning Outcomes

By the end of this session, participants were able to:

Explain the scale and impact of scams on clients, including financial, psychological, and systemic consequences.
Develop client education strategies to raise awareness of scams, identify red flags, and promote safe financial behaviours.
Apply practical steps to support clients post-incident, including emotional support, referral pathways, and navigating reimbursement and dispute resolution processes.
Evaluate adviser responsibilities and ethical considerations in preventing scams and assisting affected clients, aligning with best practice and regulatory expectations.

Why Choose Scam victim alliance?

Up-to-date insights from frontline scam prevention

Our sessions are trauma-informed, real-world, and empowering. We don’t just share statistics — we share insight from those who’ve been there.
Proceeds fund advocacy, support and reform work

All proceeds go to Scam Victim Alliance programs, including victim support. We work to stop scams before they happen — and support those already affected.
Survivor-led expertise trusted nationwide

By booking a session, you’re not just protecting your community or workforce — you’re investing in a safer, more just Australia. We have delivered training for respected organisations like Financial Advice Association Australia.

Book Now

MEET OUR COMMUNITY TRAINERS

CHARLES CAN RUN A VIDEO OR IN-PERSON COMMUNITY TRAINING SESSION

Charles Fellner is a retired IT professional from Sydney. After seeing various friends being scammed, he wanted to do something to fight back. Rather than creating yet another website on the topic he decided instead to do some thorough research and then conduct presentations and group discussions at various clubs such as Rotary and Lions on the subject of scam awareness. In these presentations his focus is on the more common scams. He explains what goes on behind these scams, the steps that one should take to avoid being scammed, and what one should do if they have been scammed. He also has a strong interest in the psychology of scamming and believes this is a very important and often neglected part of the puzzle. He talks with people almost every day about scamming every chance he gets.

Email charles@scamvictimalliance.org.au

CATHY CAN SUPPORT FAMILY MEMBERS TRYING TO GET LOVED ONES AWAY FROM A SCAM

Our Resilience Advisor Cathy runs Scam Haters United AU/NZ and is experienced at helping loved ones intervene in complex scams. Email cathy@scamvictimalliance.org.au